vCASE is the successor to vCAS and extends our core credit hire claims management offering to enable clients to manage their motor claims in-house. Clients get all the benefits of Validus’ market leading technology to drive down costs and improve internal processes. The high performance platform is fully adaptable and can be  accessed from the claims handler’s desktop.

At its core, vCASE employs 'EASE', or our ‘Expert Analysis System Engine'.  EASE is a powerful tool which can distinguish between issues of fact and issues within claims that may require the application of human judgement. EASE also captures and incorporates the latest protocols, case law and tolerances to ensure that claims analysis is carried out to the highest standards. This enables claims to be settled on the basis of fact, overlayed where necessary by claims handlers exercising their own judgement. The interface is easy to use and benefits from on-line help and support from Validus experts.

As well as cutting the cost of settlement, vCASE benefits clients by reducing time and cost along the claims management value chain. It simplifies and standardises claims correspondence, it manages documentation securely yet maintains accessibility, and ensures, whether at interim payment stage or at final settlement, that optimal outcomes are achieved.

The programme delivers comprehensive MI and business intelligence reporting to drive improvements in clients’ claims management process. It is also capable of monitoring data to spot potential frauds, such as the appearance of the same hire vehicle in more than one claim over the same period. Training, technical support and handler auditing are all available to SaaS-enabled clients.  

To learn more about how vCASE can save you time and reduce your exposure to the rising cost of credit hire claims, please contact us.