The true cost of a credit hire claim does not stop at the payment of the invoice. In fact, the overhead expense of dealing with the claim can be a significant factor in the increased cost of claims. Validus consultants can review clients’ in-house processes and produce a full evaluation, including recommendations for improvement where appropriate.

Our vCAS system can provide comprehensive management information, which can include trend data in graphic form, as well as reports looking at claims by type, and performance by claims handlers, so ensuring the claims management operation can re-configure itself in response to up-to-date facts and figures.

In-depth Business Intelligence (BI) reports, delivered in plain English, give an ‘at a glance’ rating of CHO behaviour and detailed claims analysis, how each claim is handled and the reason for delays and/or inflation at each stage of the process. Validus can help clients use BI reports to drive process improvements in clients’ claims functions.