Scrutiny of the claims process is greater than ever before, yet there is often a chronic lack of frontline understanding within the industry of the laws and protocols underpinning the claims process. Furthermore, rules and procedures are regularly updated; clients often find it hard to stay up to speed with emerging trends. Our comprehensive and varied training programmes deliver a number of key benefits.
Training services include:
An intensive course aimed at all skill levels, giving handlers a core knowledge of the CHO market, legal issues, industry protocols and their application to claims processing.
Online assessments to text and refresh the credit hire knowledge of claims handlers. Collaboration tools enable learners and the course tutor to interact and swap ideas.