If you deal with claims, you probably know where the strengths and weaknesses lie in your process. That’s why we’ve defined nine key stages in the life of a motor claim (as shown on the right). This allows you to choose the products and services you need to bring extra efficiencies to your process.

Every one of our software solutions is easy to use as a stand-alone tool, or can be adapted to work with your current systems. They are all available as Software as a Service (SaaS) ensuring that you can implement quickly with just a web browser and an internet connection. There is no capital investment required and you start reaping the benefits immediately.


vCASE (SaaS)

vCASE is modular and can support all aspects of your claims process. It can enable your claims handlers to replicate the CAS and MAS service offerings provided by Validus.

If you are committed to using your own internal resource, a subscription to vCASE can dramatically reduce your claims costs and deliver comprehensive business and market intelligence while you stay in total control. If you have a claims system already, there are options to use vCASE's credit hire analysis module as a tool.
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AskLudo™ (SaaS)

Simple to implement, AskLudo™ identifies where hire vehicles appear in multiple claims on the same dates.
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We can manage some or all aspects of third party claims. This includes attempting to capture the claimant, supplying hire, repair and solicitor services in order to avoid third party claims costs. Where capture fails, credit hire and repair claims are actively monitored and managed. We act as an objective broker between Insurers and third party representatives, providing robust management and in-depth analysis, which delivers faster and fairer settlements for both parties.

Claims Analysis & Settlement (CAS)

With our outsource CAS model we take control of your claims from receipt of payment pack to conclusion. Our trained analysts use vCASE™ to analyse the claim and systematically identify areas of claims inflation. We then negotiate a full and final settlement. CAS delivers unprecedented business and market intelligence to enable you to manage claims more effectively.
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Management Analysis & Settlement (MAS)

We control the claim from ‘new claims advice’ stage. We manage the inspection and repair process to control the hire period, and then take direct receipt of the payment pack. MAS delivers business and market intelligence as well as identifying areas of leakage in your own supply chain.
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Capture Management Analysis & Settlement (CMAS)

The CMAS service includes a process that aims to capture the third party and provide hire, repair and solicitor services using either your own existing supply chain or ours. Successful capture early in the claim can dramatically reduce costs and avoid credit hire.
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Business and Market Intelligence reports

Our advanced Business and Market Intelligence reports deliver the insight you need to manage your claims process effectively.
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Liability Resolution

We can quickly and effectively resolve liability for you supported by LiabilityResolver™.
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Our highly experienced consultants have extensive knowledge in every area of motor claims management and cost mitigation. We can help make claims handling more efficient by reviewing claims processes, undertaking benchmarking exercises and by providing technical claims advice and training where necessary.

Needs Analysis

We undertake a thorough analysis of your current claims systems and process and provide you with an independent report complete with suggestions for improvement. Our consultants can examine previously closed claims alongside your existing claims data, and make recommendations to help improve your operational and technical efficiency. This may include highlighting areas of limitation within your existing handling operation, and identifying areas that may be open to repeated exploitation by third parties and their representatives.


Training

Our credit hire training programmes are comprehensive.  We will ensure that your handlers gain a thorough understanding of the ABI GTA and applicable common law.
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A solution for all stages

1 Loss first notified (FNoL)
2 Liability and indemnity identified. Third party capture attempted
3 New claims advice (NCA). Replacement vehicle supplied
4 Third party claim proactively managed
5 Payment pack or invoice submitted
6 Claim analysed against GTA or Common Law
7 Lowest settlement negotiated or claim invalidated
8 Signed full and final settlement obtained
9 Payment issued or claim defended

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