The MAS service is designed to deliver the lowest possible credit hire invoice value. We manage your credit hire and repair claim as soon as you receive a New Claims Advice. Each claim is scanned along with any attached and subsequent correspondence. This creates a paperless claims environment which accelerates claims processing and guards against the risk of lost information.
During the inspection and repair process we intervene where possible to reduce the hire period, and manage the process through to a swift conclusion. This allows you to focus on issues of indemnity and liability and your policyholder’s claims.
We request that the payment pack is sent directly to us for processing so we can engage the full CAS service immediately.
We extract all relevant data from the claim and systematically analyse each element to determine the key facts, checking information at source where appropriate. Our systems support us in making accurate objective judgements, creating detailed proposals that our credit-hire specialists use to negotiate a full and final settlement. We always insist on signed acceptance of our proposal from the third party representative.
We include extensive management information and business intelligence that we feed back to you, helping you drive operational improvements within your claims process, and improve your strategy on credit hire.
Triage
To ensure you get the best value from MAS, we incorporate our claims triage model. When a New Claims Advice arrives, a senior Validus handler carries out a fact-finding exercise to determine the most cost effective management model for the claim.
The claim is only allocated to MAS where there is a reasonable likelihood that active monitoring will create savings. If, for example, a vehicle is driveable, repairs have been authorised and parts are available, then ongoing monitoring is highly unlikely to influence the ultimate value of the claim to any greater extent than the CAS process alone would. In these circumstances, the claim is passed directly through to the CAS model without MAS monitoring, and the lower CAS fee is charged.
Benefits
- Triage claims model reduces service charges
- Positive intervention during inspection and repair
- Significant rationale-based reductions in invoice value
- Reduces frictional and operational claims costs
- Settlements signed as full and final to minimise future debt lists
- Delivers transparency to you on progress via dashboard
- Professional and constructive negotiators maximise settlement
- Delivers consistency across 100% of claims outsourced
- Creates management information and business intelligence to drive internal improvements and benchmark performance