Thorough claims scrutiny is more critical than ever before although there is often insufficient understanding of the applicable laws and protocols. Third party representatives frequently change their tactics making it difficult for you to stay ahead. Our training solutions will increase your handler’s technical understanding and ensure this knowledge is maintained and applied to maximum effect.
Credit Hire Handler Boot Camp
This is an intensive course aimed at all skill levels. It provides handlers with a basic knowledge of the credit hire market, industry protocols and laws, and their application in the management of claims.
The curriculum covers:
- The History of Credit Hire
- The ABI’s GTA, Part 1 (Introduction)
- Claim Types
- Payment Pack Review
- The ABI’s GTA, Part 2 (Detail)
- Rates
- Period
- Extras
- Storage & Recovery
- Non-GTA Claims
- Unusual Claims
- Negotiating Skills
Refresher Training and eAssessment
Our on-line assessments are designed to a measure retained knowledge accurately, and can be combined with follow-up training modules to refresh your credit hire expertise and keep it up to date.
Benefits
- Raise the skill and knowledge base of your existing team
- Measure knowledge retention accurately and deliver refresher training
- Ensure your handlers stay up to date with the latest industry changes