vCASE™ puts all the benefits of our market-leading technology on your claims handler’s desktop. vCASE™ is fully adaptable; it works as a stand-alone tool or in harness with your existing claims system. Everything vCASE™ does is designed to streamline your claims management and settlement process to drive down costs. It can manage your entire claims workflow and layer real expertise into the process.

At its core, vCASE™ employs EASE™, our Expert Analysis System Engine. EASE™ distinguishes between issues of fact and issues that require the application of human judgement. It applies the latest protocols and case law, and incorporates adaptable tolerances in addition to your own bespoke protocols.  This ensures claims are managed both consistently and to the highest standards. All claims are settled on the basis of fact, with your skilled claims handlers exercising their own judgement where it’s needed.

As well as cutting the cost of settlement, vCASE™ helps you reduce the time spent managing and settling claims, without compromising on quality. It analyses and judges the facts for you, letting you focus on subjective issues and manage the customer journey. vCASE™ does most of the administration for you. It generates and sends claims correspondence automatically while maintaining all documents securely on-line reducing the risk of mislaid information.

The interface is easy to use and is backed by our team of expert support staff.

vCASE™ constantly monitors claim data to highlight risks such as potentially fraudulent claims. These can be escalated to specialists within your organisation or the Validus Fraud Team, in accordance with your own preference. It provides a view of your total claims liability and helps you keep track of reserve levels in real-time. It also delivers comprehensive business and market intelligence reports to enable you to benchmark performance and drive improvements to your claims management process.

As a Validus vCASE™ SaaS client, full training can be provided and supported by our service desk.

Benefits

• Leverage the latest technology to reduce costs
• Retain flexibility and control over your claims process
• Benchmark your performance
• Build and retain internal expertise
• Get real-time claims Management Information all in one place
• Benefit from Business & Market Intelligence reporting