Validus - Credit hire and repair claims analysis
Integrated validation and consulting
Keeping your claims process moving
FAQs for CHOs
What is Validus?
Validus is an independent consultancy specialising in the analysis of credit hire and repair claims. Our
sophisticated analysis system coupled with our experienced team of consultants enables us to accurately
validate high volumes of claims quickly and accurately.
Why are you handling the case on behalf of the insurer?
Our Principals recognise the benefits of engaging independent technical support in assessing their claims
to achieve the fairest possible resolution. Our comprehensive industry expertise and objective status
equip us to achieve this goal.
How can you claim to be independent if you are working for and being paid by insurers?
Our stated goal is to achieve the fairest resolution of each claim in a swift and objective manner. We
observe all current laws and protocols and seek to apply these transparently, justifying each
recommendation by reference to the appropriate authorities. Ultimately, our Principals benefit from the
achievement of this aim as do other operators in the market, including CHOs.
So how will we benefit?
Validus will create a more streamlined process that will assist your claims handling teams, and result in
faster payment to improve your company’s cash flow. Our detailed investigations should also reduce
your exposure to fraudulent claims in the long term.
On what basis do you claim your expertise in the credit hire field?
Our management and consultancy unit comprises a team of individuals who previously operated in credit
hire, together with legal and insurance industry experts with considerable market experience.
You are not ABI signatories yourselves so why do you apply the GTA’s monitoring guidelines?
A primary aim of the GTA was to reduce unnecessary litigation by setting reasonable and agreed industry
standards. This fundamentally reflects our own ethos, and we believe the GTA is an entirely reasonable
benchmark against which to analyse claims.
How can we ensure that we are paid swiftly and without any deductions?
We aim to request any outstanding information from you within 14 days of receipt of a claim and to
complete our analysis of all claims shortly after receiving what’s outstanding. Provided you respond to
our requests promptly and in full, and are willing to accept a fair settlement of your claim, we do not
anticipate any delay in your claims being paid or unreasonable deductions against them.
If we agree payment with you how long will it take to arrive?
All payment proposals made to you will be accompanied by an acceptance sheet for you to sign and
return to us. This acceptance sheet will state how long it should take you to receive payment which will
depend on the Principal organisation. Upon receipt of your signed acceptance sheet we immediately
email our Principal with confirmation that payment can be made. Our agreed service levels state that
they should send payment to you without delay.
Is payment going to be delayed or reduced because of your involvement?
Payments should certainly not be delayed as our goal is to speed up the payment process. Our payment
recommendations will always be based upon what is reasonable so any reduction in your claim will be a
justifiable one. With our cutting edge technology and knowledgeable staff, and by working together to
achieve a fair resolution, we are confident that we can streamline the whole settlement process for the
benefit of all parties.
Do you ask for information that we have already provided?
Due to the number of individual checks we carry out we may from time to time ask you to verify
information that has already been provided to the Principal. We will naturally keep this to a minimum.
If we can’t agree a settlement figure with you what do we do?
Our claims analysis system objectively applies the latest laws and precedents to each claim, so it is highly
unlikely that we will be unable to reach agreement provided that you have acted within these legal
parameters. On rare occasions where it proves impossible for us to reach agreement we will notify our
Principal and prepare a defence pack - incorporating the appropriate laws and protocols - to assist them
in defending the claim. If you subsequently choose to instigate proceedings you should notify us in the
first instance and we will provide you with the relevant nominations.
What is the best way to send information to you?
We prefer you to communicate with us via email, fax or letter in that order.
What is the best way to request updates on files where payment is outstanding?
We have created a dedicated portal where you can check the status of any claim using your own
reference number. You will be offered the opportunity to sign-up to this free service which takes around
7-10 days to set up.
We do not hold some of the information you have requested and may have difficulties in obtaining it. Can you pay the claim without having it?
We are generally unable to recommend payment where information we have requested remains
outstanding. All of the information we request is necessary if we are to settle the claim quickly and
fairly.
What should I do if I have a problem with the way a case is being handled?
You will have been allocated an individual Validus representative with whom all such issues should be
raised in the first instance. We are committed to working together to seek a satisfactory solution. If we
are unable to resolve your issue we will provide you with details of who to contact from our Principal’s
organisation.
Latest News
Validus has sponsored George Buchan, a fifteen-year old schoolboy from ...
Read more »