We are fully committed to the concept of operating our business in a responsible manner and our corporate policies will always aim to promote fair and ethical dealings, not just in accordance with law, but also as a matter of conscience. This applies not only to the way we manage relationships with our clients, our suppliers and our employees, but also in terms of the way we interact with the community.

For our Customers, this means;

That we will sell our services and products responsibly and do our best to be seen as a positive and honest influence within the motor claims industry.

For our Suppliers, this means;

That we will buy responsibly and adopt an ethical approach when dealing with all our service providers.

For our Community, this means;

We fully acknowledge that what we do and the way we do it will at some point have an impact on those around us. Accordingly, our aim is to ensure that we manage our activities in a way that creates a sustainable legacy for the business, in terms of both its reputation as a responsible local employer and its contribution to the wider community.

For our Employees, this means;

That we do our best to provide a workplace that is safe, comfortable to work within and conducive to their wellbeing. We will also treat all our employees with respect, ensuring that we offer them all equality of opportunity and maintain a working environment in which they feel encouraged to report any complaints without fear for their position. Complaints will, without exception, be dealt with in an ethical and empathetic manner.  

Demonstrating our commitment to CSR is an ongoing task, however it is designed with the aim of aligning our business values, purpose and strategy with the social and economic needs of these groups. By working together with them and embracing CSR, we are confident that doors to new markets, opportunities and relationships will open, thereby enhancing our competitiveness, our profitability and our commitment to sustainably develop our business in the years to come.

Please download and read our full Environmental & Corporate Social Responsibility Policy, our Prevention of Criminal Facilitation of Tax Evasion Policy and our Anti-Slavery and Human Trafficking Policy.