Validus - Credit hire and repair claims analysis

Our Services

Claims Analysis

We apply our unique and meticulous process to effect a painstaking critical review of your credit hire and repair claims by monitoring them for impropriety, inaccuracies, process errors and fraud, and we apply the most modern laws and protocols to each case. We advise on our findings, make our recommendations and, if required, negotiate on your behalf to achieve the most cost-effective settlement possible.

Claims Auditing

Although the ABI Protocol allows insurers the right to audit credit hire operators, this is rarely done. With fraud on the increase, we can conduct a comprehensive claims auditing facility as a recommended component of our overall claims management service.

Process Review

We recognise that the true cost of a credit hire claim does not stop at the payment of the invoice. The overhead expense of dealing with the claim can be significant. Our consultants will review your in-house process and produce a full evaluation, including recommendations for improvement where appropriate.

Training

Despite heightened regulation in recent years, there remains a fundamental lack of frontline understanding within the credit hire industry of the laws and protocols that apply. Inadequately trained claims handlers slow down the process and incur unnecessary overhead costs. In addition to a comprehensive multi-level training programme, we can provide ongoing technical support so that your staff are kept abreast of relevant legal developments within the industry.

Please don’t hesitate to contact us for more information on our services, or if there is anything you think we could help you with.

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